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Return Policy

10 Days Easy Return Policy

 

You can return your ordered goods to the Picsandyou online shop within 10 days of receipt.

We believe in offering superior quality designs and products. We will happily refund the money or exchange it within 10 days from the date of delivery for other items of the same or higher price that are listed on www.picsandyou.com. The difference in the amount and the shipping costs will be borne by the customer. Even if you are unhappy with the purchase decision and wish to get the refund back, we will refund you the money except for COD charges if applicable. Return shipping cost will not be refunded.

 

Kindly note that we will inspect the item before refund/exchange and refund/exchange will take place only under the following conditions

 

  • Returns will only be accepted if the product is returned in the original box with our invoice.
  • The products should be new or in unused condition. It should not have any scratches, marks or damage with all the original packaging and materials included.
  • If the item has been resized, altered or damaged we won't be able to offer the refund/exchange and will have to return it to the customer at the customer’s expense.
  • Please note that the delivered goods may only be tried on to determine their suitability and must be returned with the original tags attached, along with the enclosed returns form.
  • Products that include a special hygiene sticker or hygiene seal can only be returned if the label or seal is intact. In the event of deterioration of the goods as a result of further use, we reserve the right to demand compensation.

 

Steps to follow to exchange/refund our product 

 

  • Log in to the "My Account" at Picsandyou.com
  • Select the product that needs to be returned/exchanged.
  • Follow the steps and fill in the required information to complete the process.
  • Pack the product and courier it to our address with the original gift box. It is advised that the return packets should be adequately packed and the gift box should be with a protective cover or bubble wrap so that there is no damage of goods in transit.
  • One way shipping cost has to be borne by the customer.
  • Attach the return label over the original shipping label on the carton.

 

In case of Item is Defective

 

 

NOTE :

 

The money will be refunded only after we receive the product and that too in original condition in which we had sent. If we found that product has been used/tampered/ mishandled then we will not refund the money and send the product back at your expense. 

 

  • In case of refund/exchange, Cash on delivery charge  Rs. 50 will be NOT included in the refunded/exchanged amount. For e.g. A customer purchased a product of Rs. 1500 through COD payment method and wants it to exchange it with other product. We will exchange for the product of Rs. 1500 and not of Rs. 1550. Similarly, we will refund Rs 1500 and not Rs1550.

 

  • In case of orders where reverse pick-up may not apply, customers can self-ship the items to picsandyou.com. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.

 

  • There is no exchange, return or replacement policy on international orders.

 

If you still have any questions regarding return policy, please feel free to contact us.